Use the correct order number
Match the number and email address shown on the order confirmation.
Order cancellation
Submit a clear cancellation or withdrawal request
Use the form below with accurate order details. Submitting a request records it for review; eligibility and next steps depend on the order status, current policy and applicable consumer law.
- Order details required
- Requests reviewed individually
The process
What happens after you submit
Set expectations by making every step visible before someone commits.
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Submit the request
Provide the requested order and contact information through the form.
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Keep the confirmation
Retain any on-screen or email confirmation as a record of submission.
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We review the order
We check the order status, request details and the conditions that apply.
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Receive the next step
We confirm whether further information, return instructions or another action is required.
Before submitting
Information that helps us review the request
Explain the most important points in a format that is easy to scan.
Act promptly
Contact us as soon as possible. An order may progress while a request is being reviewed.
Conditions can vary
Custom, personalised, used or already fulfilled items may be treated differently where allowed by applicable law and policy.
Cancellation form
Enter your order details
Complete the secure form below. Do not include payment card details or other unnecessary sensitive information.
Important information
Cancellation questions
Clear information before you take the next step.
Cancellation
Does submitting the form automatically cancel my order?
No. It submits a request for review. We confirm the outcome and any next steps after checking the order and applicable conditions.
What if the order has already been dispatched?
Submit the request and review the refund policy. A return process may be required instead of stopping fulfilment.
Are custom or personalised items treated differently?
They can be, where permitted by applicable law and the agreed terms. We review the specific order and explain the applicable next step.
What if the form does not work?
Contact LUNQO promptly with the order number, checkout email and a clear statement of your request.