Order confirmed
Your order was accepted. Keep the confirmation email for the order number and summary.
Order status
Find your order and understand what happens next
Open your customer account or use the secure tracking link in your dispatch email. Tracking becomes available after the carrier receives the parcel.
- Order history in your account
- Carrier updates after dispatch
Status guide
What each stage means
Explain the most important points in a format that is easy to scan.
In production or preparation
The order is being made, checked or packed. Tracking is not expected at this stage.
Dispatched
Use the carrier link in the dispatch email. The first scan can take time to appear.
Ready for pickup
Follow the appointment and collection instructions in the ready-for-pickup message.
Order help
Cannot find the update you need?
Send your order number and the email used at checkout. Do not include payment card details.