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Frequently asked questions
Search clear answers about ordering, delivery, pickup, products and custom work.
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Products
What are LUNQO products made from?
Materials vary by product. Check the product page for the current specification, care guidance and any additional components.
Will every piece look exactly the same?
Small variations in surface and colour can occur with digitally produced, small-batch objects. They do not affect normal use. Contact us if something looks damaged or materially different from the description.
How should I care for my LUNQO product?
Follow the care instructions on the product page. Unless stated otherwise, use a soft dry or lightly damp cloth and avoid abrasive cleaners, excessive heat and prolonged direct sunlight.
Orders
Where is my order confirmation?
Check the inbox and spam folder for the email used at checkout. If it is missing, contact us with your name and checkout email. Never send payment card details.
Can I change an order after placing it?
Contact us as soon as possible. We can only confirm a change if production or fulfilment has not progressed too far.
Delivery
How do I track my order?
Use the tracking link in your dispatch email or visit the order status page. Tracking appears after the carrier receives the parcel.
When will my order be ready?
Estimated fulfilment and delivery information appears during the buying journey where available. Custom and made-to-order work can take longer. We will contact you if timing changes materially.
Pickup
Where can I collect my order?
Local pickup is available from the LUNQO pickup point in Mqabba, Malta. Wait for the ready-for-pickup confirmation and follow the appointment instructions before travelling.
What should I bring to pickup?
Bring the ready-for-pickup confirmation and your order details. Contact us before travelling if someone else will collect for you.
Custom work
Can LUNQO make a custom piece?
We review custom lighting, home object and display requests case by case. Share dimensions, intended use, timing and reference material through the custom request page.
Trade
Do you work with interior designers and hospitality teams?
Yes. The trade program is designed for professional projects, including interior, architecture, hospitality and volume enquiries.
Policies
Where can I find returns and cancellation information?
Review the current refund policy and cancellation page for the process, timing and any applicable exceptions.